Student Problem Resolution
Which administrative office should I talk to? This guide briefly attempts to help clarify the roles of the Center for Medical Education in English, the Bursary Office, the University’s Dormitory Administration, and the new Residential Advisor’s (RA) system in resolving student problems.
Center for Medical Education in English can help students in all matters concerning grades, documentation such as transcripts, letters of enrollment and fees paid, indexes, information about courses, medical check-ups, and other academic matters. Importantly, the CMEE is also responsible for the disciplining of students that fall out of line with either university or dormitory regulations.
Andrzej Jawień, M.D., e-mail: anj@ceti.pl
Dr. Jawien works as a mediator between the deans and the students, and is the first point of contact regarding students’ concerns in the following areas: academic issues, social matters, and general problem-solving.
Appointments by e-mail.
Claudia Dompé, M.Sc.
Official Name: International Students’ Point of Contact
Availability: Office hours from Tuesday to Thursday, from 3 pm to 5 pm, in Medical Biology Center room 10.58 (ground Floor). The door will be marked with “International Students’ Point of Contact – Claudia Dompe.”
- Email: student.support@ump.edu.pl
- Phone: +48 603 832045
- Microsoft Teams: p072344@ump.edu.pl
Scope of Assistance: The International Students’ Point of Contact serves as a neutral and confidential resource for students. The primary goal is to help students navigate Poland, Poznan and university policies, resolve concerns, and find fair solutions.
- Assisting with essential information and documentation for settling in Poland, such as visas and insurance.
- Listening to students’ issues and clarifying regulations which are in force in Poland, Poznan and at the university.
- Facilitating communication between students, student organizations, and administration.
Please note that this role does not provide legal advice, act as a personal advocate, or have the authority to change academic grades or decisions. It is designed to be a crucial resource for English-speaking students, especially those who are new to Poland.
The Dormitory Administration has authority in matters of student room assignments in the dormitory, signing into and out of dormitory rooms, managing keys, repair of damages, security issues, and dormitory related documents. The Dormitory Administration handles dormitory fees payable in PLN. Please be aware that the Dormitory Administration is responsible, in cooperation with the Residential Advisors, for enforcement of dormitory rules and regulations.
Contact: dorm@ump.edu.pl, +48 61 844 52 00
Deals with financial matters and therefore handles tuition fees, dormitory deposit refunds, other types of refunds, payment corrections and any other monetary issues.
Contact: bursary@ump.edu.pl, +48 61 854 74 84
Harassment, racism or discrimination of any form, both in and out of campus, are taken seriously at PUMS. If you or any of your friends are targets of harassment, discrimination, racism and bullying, please reach out to any of the R.A.s in your dorms or email directly at: harassment@ump.edu.pl.
Note: Complaints reported to HASA will be treated as strictly confidential.
If you have any recordings, messages, pictures, or other forms of evidence of any incident you wish to report, please gather and save it now. This will be important for any future reports or investigations.
Facebook: https://www.facebook.com/groups/HASApums
Instagram: @hasa_pums
If you want to learn more about the forms of harassment: https://nietonie.com/en/home/
Poznan’s 24-hour Crisis Intervention Center: +61 835 48 65 or -66.
Residential Advisors are responsible for promoting a community environment in the dormitory. In addition, RAs act as contact persons in all matters for advice and support of dormitory residents. Together with the Dormitory Administration, RAs are also directly responsible for the enforcement of university policies (rules and regulations) concerning the dormitories.
Email: resadv@ump.edu.pl
Facebook: https://www.facebook.com/groups/pumsdormitories
Instagram: @pums_dorms
PUMS offers counselling and psychological services to students in English language programs. The mission of CAPS is to support students and their performance during their studies by providing psychological counselling services. Students can contact CAPS if seeking help with cultural adaptation and learning problems, adaptation to life in a foreign country, personal crises, coping with stress, dormitory issues, social, interpersonal, or personal relationship issues.
Note: Counseling sessions are kept strictly confidential and will not be disclosed to third persons or University staff.